Q & A:
Below you can find a Q & A of commonly asked questions. (Some of these may be repeated from other pages for convenience sake) If you have any other questions or would like to submit a request, please send me a message through the Contact Form on the Contacts Page. ^w^
FOLLOW/ABOUT:
Are there any platforms you use I can follow you on?
-Yes, I use Deviantart and Instagram as well. (Click the buttons for links)
Can I message you to ask general art questions?
-Yes, please message me though on one of my socials. Thanks.
How long have you been doing art?
-I started pursuing art as a career option in 2013 and began my freelance journey in 2018.
Did you study art anywhere?
-Yes, I have a degree in Animation from the University of Georgia in USA and a diploma in Industrial Design from Feng Zhu School of Design in Singapore.
Do you sell your art anywhere or have a shop?
-Yes, I have an etsy shop called Cafe De Mynx.
CAFE DE MYNX:
Who designs/manufactors/ships Cafe de Mynx designs and what products/devices are used?
-All designs sold and produced by Cafe de Mynx (including logo and banner) are designed by Madison Renae (Ari) and tested to purr-fection by our Product Modeler,
Mynx (Mynku) the Cat. Additionally, all products are handmade manufactured/shipped directly by Cafe de Mynx. They are designed with Adobe Photoshop/Wacom
Cintiq and manufactured with a Canon Pixma Pro 200/Cricut Maker 3. Products are quality checked by myself and Mynx (Mynku) the Cat and hand cut/assembled
/packaged in a smoke-free home. ^w^
Is Cafe de Mynx eco-friendly?
-Cafe de Mynx strives to be an eco-friendly shop and shipping materials used by Cafe de Mynx are made of recyclable or biodegradable paper/plastic based materials and
processed in a smoke-free house. Products sold by Cafe de Mynx are also made of recyclable or biodegradable materials whenever possible except for products which
contain seals/coatings/films which are not recyclable or biodegradable due to this feature.
Care Instructions: Stickers (Holographic/Matte/Transparent)
-Holographic Stickers: These stickers are water resistant/acceptable for light outdoor use. Do not scratch/rub the sticker harshly or remove/reapply the sticker many
times as this can cause wear. Apply carefully/slowly to smooth/clean surfaces for best result. (Ridged/uneven surfaces can cause wrinkles to form)
-Matte/Transparent Stickers: These stickers are NOT water resistant as it reactivates the dye based inks and are for indoor use only. Not recommended on surfaces that
are washed/contact with water/dishwasher. Do not scratch/rub the sticker harshly or remove/reapply the sticker many times as this can cause wear. Apply
carefully/slowly to smooth/clean surfaces for best result. (Ridged/uneven surfaces can cause wrinkles to form)
Care Instructions: Bookmarks/Prints (Indoor Use Only)
-Bookmarks/Prints: These are printed on 110lb/300g/m2 blanc cardstock and are not water resistant as this reactivates the dye based inks. I do not recommend
bookmarks/prints in locations which they may come in contact with water. Small flecks may be present in the paper due to the paper's recycled nature.
How long will my order take to arrive/when does Cafe de Mynx ship?
-Time: Expected delivery is estimated on listings/your receipt. Cafe de Mynx strives to offer affordable products therefore products ship with First Class Letter/Flat
/Parcel Post as this offers the best shipping price. (Please allow 1-2 weeks domestic and 3-4 weeks international for weather/pandemic shipping delays) Buyers are
responsible for customs and import taxes. I'm not responsible for customs delays.
-Ship: Cafe de Mynx does all manufacturing/shipping in house bulk shipping schedule every Wednesday (cut off 11:59am EST Wednesday). Please be
understanding/patient with delivery carriers/aware of possible pandemic/weather delays. Message Cafe de Mynx if you have any issues and Mynx (Mynku) the Cat will
get back to you as soon as possible.
Why isn't my USPS Etsy tracking number working?
-Domestic: Tracking is done through Pitney Bowes. Please check the tracking number given in your shipment confirmation email on the Pitney Bowes tracking search to
locate your order: https://trackpb.shipment.co/track/ If you have any issues locating your order please feel free to message Cafe de Mynx.
-International: Orders should update through Pitney Bowes. If they do not please check Ascendia: https://tracking.asendia.com/ or your local mailing service with the
tracking number given in your shipment confirmation/the customs ID # associated with your order. If you have any issues locating your order please feel free to message
Cafe de Mynx.
What if my order is missing/arrives damaged or I gave the wrong address?
-Missing/Damaged: Cafe de Mynx packages/delivers to the post all items with care. Damages caused by actions of the buyer while opening the package/improper use of
the item are not the fault of Cafe de Mynx. Please contact Cafe de Mynx if your item arrives damaged due to transport. If your order is missing but says delivered please
ask other people in the house/neighbors. Otherwise please message Cafe de Mynx.
-Wrong Address: You are responsible for the correct address on your order. If you put the wrong address please message Cafe de Mynx. If your order has not shipped,
then your order will be canceled and you will have to re-order with the correct address. If your order has shipped, please contact your local USPS about re-routing.
Thanks.
What if my order arrives with postage due/vat/customs/import fees?
-Postage Due: Cafe de Mynx ships all orders with appropriate postage; however, sometimes the postal service makes changes which are not made aware to shippers. I
apologize and if your order arrives with postage due please message Cafe de Mynx with a copy of the USPS postage due receipt and I will gladly reimburse you this
amount.
-VAT: Vat is collected at time of purchase and customs is notified of this. Please message Cafe de Mynx with a copy of the VAT request from your countries customs
service if they are requesting double VAT.
-Custom/Import Fees: Custom/Import fees are the responsibility of the buyer. Cafe de Mynx does not collect these fees on purchase and these fees should be paid
directly to your countries customs upon receipt.
Does Cafe de Mynx ship worldwide/why is international shipping so high?
-Worldwide: Cafe de Mynx ships to USA/Canada/UK. Mynx (Mynku) the Cat is very sad about this but Cafe de Mynx strives to offer the best prices and international
shipping fees/VAT/regulations make shipping international very difficult. If you are an international customer and would like Cafe de Mynx items, please message me
with what you would like to order and I will get back to you with a quote that accommodates the international shipping costs/VAT/regulations. Thanks for
understanding.
-International Shipping Cost: The cost for international shipping is for First Class Parcel/Package International Global. This is the cheapest shipping option as shipping
Letter/Flat is merchandise prohibited/will be seized by customs. Thank you.
Why are the colors on my order different than on my computer/why is the pattern/template printing different?
-Color: Printed colors may vary slightly from those seen on different monitors/devices due to display settings and the range of colors able to be shown or printed by your
devices as well as modifications to your display by power saving/eye strain filters. Additionally, different lighting (natural vs LED and warm vs cold) can cause the colors
to appear differently.
-Size: If it is printing smaller or larger (taking up more pages) than it appears on your computer, please make sure that you are printing at 100% scale with
borderless standard paper (8.5"x11" inches). This is what the documents are formatted to and if you do not print in these settings they will not print correctly. Thanks.
Where do I find the digital files for my order/can I get help understanding my felt patterns? Can I sell items made from Cafe de Mynx patterns/templates or other items sold by Cafe de Mynx?
-Download: All digital products will have a ready to download PDF (or other file type) that can be downloaded and printed immediately after purchase. For assistance in
downloading, please visit https://www.etsy.com/help/article/3949?ref=help_search_result.
-Help: If you need help with understanding your felt patterns, simply message Cafe de Mynx which product and section you are on and Mynx (Mynku) the Cat will get
back to you as soon as possible with the purr-fect solution.
-Selling: Please do not sell items made from Cafe de Mynx templates/patterns. They are for personal use only. Do not redistribute, sell, or reproduce the
patterns/templates themselves or other physical/digital products of Cafe de Mynx.
COMMISSIONS:
What is a commission?
-Commissions are for private/non commercial purposes.
Do you do Commissions?
-Yes, you can find all of information on the Commissions page of this website.
How do I order a Commission?
-Please send me a request via email or directly on this website. Your place in queue and art will not be saved/started until the full accurate payment is received. I will
provide an estimated date of delivery when responding to your requests. (USD and must be paid with Paypal ONLY. No refunds (unless I cannot deliver the product)
What is TAT based on?
-It's based on an order of 1 item. Please understand multiple may take more time.
What is a Complex Design?
-Detailed BGS, multiple characters, or heavily dynamic poses. (All items include a free simple BG if desired. Simple/small pets are also free.)
What is Express Delivery?
-Moves you to the next in line in queue.
What are references for?
-Inspiration/explanation of what you want. I will NOT sell exact traced/copied work. I will do a 'your version' inspired.
Do you do Customs/Personalized Character Designs?
-Customs/Personalized Character Designs have an additional fee to the commission price to cover the design process/time. (Already added to on base customs)
Is this work for commercial purposes?
-NO, if you want commercial rights please tell me. This is then considered a Freelance. Commissions are for private/non commercial purposes.
Is there anything you won't draw?
-I do not do NSFW content or hyper-realistic/pixel art.
FREELANCE:
What is Freelance?
-Freelance are for professional/commercial purposes.
How is Freelance different from Commissions?
-Commimssions are clients which are not a part of a studio/company and will not be using the art for commercial purposes.
What types of Freelance do you offer?
-The best examples for Freelance work are found on the main page of this website. I offer Architecture, Environments, Props, Illustrations, UI, Characters,
Animations, Concept Design..etc..
ADOPTS:
Do you do Adopts?
-Yes, you can find all of information on the Adopts page of this website.
Are the Adopts Open or Closed?
-Please visit my Deviantart to check availability.
How much do the Adopts cost?
-Adopts come in a variety of prices. Please reference the attached descriptions for specifics.
How do I get one of the Adopts?
-You can message me here or on my Deviantart.
Do you do Customs/Personalized Character Designs?
-Yes, I do. Please see the Commissions page Q&A and templates for information.
Can I Edit the Adopts?
-Yes. Open Species (Normal Adopts), 100% feel free to EDIT Name, Gender, Species, Personality, Background, and minor Outfit/Color Palette.
Can I get Custom Edits to these Adopts by you?
-Yes. There are additional fees for this service.
Do you have a Closed Species Adopt?
-Yes, they are called the Symphonia Sypmhis and can be found on my DA.